Frequency of Payments

Our payment terms are stated within our “Licence Agreement” a copy of which is provided to you for your perusal prior to you signing to agree to these terms.

An automatic recurring payment in the range provided to you within your licence agreement, from U Store U Lock Limited will be made every 14 Days in settlement of your monthly fee.

You will also receive a receipt confirmation email following all automatic recurring payments. For example, if your subscription plan requires a £150.00 per calendar month payment. Your next automatic recurring payment in the amount of £150.00 would occur on March 15. You will not receive any advance notice of this payment but you will receive post-payment confirmation by email.

If you receive a refund you are not entitled to, you must pay it back when U Store U Lock Limited asks you to. If U Store U Lock Limited wish to change the amount or date of collection at any time we will contact you at least 3 working days prior to putting these arrangements into place.

Automatic Recurring Payment Failure

If your automatic recurring payment is declined, you will be contacted by phone or email. We may permanently restrict your ability to use a certain payment method if that payment method fails multiple times. REMEMBER: If your Automatic Recurring Payment fails, you will need to replenish your account with another payment method. If payment is not made and you do not make a payment by the end of your billing cycle, we may end your contract early and recover our hire from you immediately which will leave you liable to our cancellation, late
payment or end of contract fees as detailed within your “Licence Agreement”

Should you not adhere to keeping up with your payments on the dates specified within our “Payment schedule” which is provided to you upon collection of our hire vehicle by you, you understand that we may enforce a late payment charge on you which is payable immediately following any late payment date to U Store U Lock Limited by you as follows,

  • £35.00 administration fee is applicable and payable to U Store U Lock Limited by you. This fee is payable immediately 1 day after the payment due date as detailed within our “Payment schedule”. This administration fee is followed by a further £2.00 per day continuously until the outstanding amount inclusive of any late fees and administration fees is paid in full up to a maximum total of £50.00 inclusive
    of the £35.00 administration charge.

Please note that failure to settle any outstanding amounts due could result in U Store U Lock Limited instructing a debt recovery agent to recover this amount from you on our behalf and could result in the issuing against you which may also result in a county court judgement being registered against you.

Cancellation of Automatic Recurring Payment

You have the right to withdraw your consent to this Automatic Recurring Payment at any time. To cancel you’re Automatic Recurring Payment, email [email protected]. Your request to cancel your Automatic Recurring Payment may take up to 48 hours to take effect. Cancellation must be done before the end of the 30 days period to avoid the monthly recurring payment.

When you request termination of your subscription, your subscription fees are not refunded. Instead, the current subscription will run its course to the end of the current billing cycle as detailed under “Hire End” within our “Licence Agreement”, at which point your subscription will then become inactive. Cancellation of service is not official until you receive an email confirmation. If a request is not answered within 3 business days, you will need to contact us by calling 0800 058 8778 and confirm cancellation.

Re-establishing Automatic Recurring Payment

If you wish to re-establish your Automatic Recurring Payment, please call us on 0800 058 8778.

Changing Automatic Recurring Payment

If you would like to change your Automatic Recurring Payment including, for example, making a change from one credit or debit card that was initially selected to another credit or debit card or bank account, you must authorize the recurring payment with the new credit or debit card or bank account by calling Customer Care. Your previously approved Automatic Recurring Payment will be terminated within 24 hours.


By providing my credit, or debit card or bank account information (“Payment Method”), I AGREE that I have read and understand this Automatic Recurring Payment Agreement. In addition, I authorise the company to charge the full amount required by my subscription plan (once every month or more frequently as described above) to the specified Payment Method; and I authorise the financial institution for the Payment Method, specified above to charge or debit my account and remit payment for my service to the company. This authority will remain in effect until I give notification, as required under this Agreement, to terminate this authorisation.

Refund Policy

If you decide to cancel your rental with U Store U Lock Limited you must notify us by telephone on 0800 058 8778 more than 24 hours prior to the “on hire” date referred to within our “HireContract”.

Should you notify us that you wish to cancel by telephone by giving us at least 24 hours notice then U Store U Lock Limited Ltd will process a full refund minus any repair costs. For example, should your deposit and first weeks rental paid amount to £300 and it has cost £100 to repair or clean the container then we will process a refund of £200.

Should you fail to notify us that you wish to cancel by providing at least 24 hours notice then U Store U Lock Limited cannot refund your deposit or your first montly payment.

If you decide to cancel your contract after taking receipt of our hire container, after the “on hire” date stated within our “Licence Agreement” then you will not be entitled to any refund from U Store U Lock Limited.

U Store U Lock Limited can accept payment via the following card types: